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Business

March 23, 2013

Local expert tackles tech troubles

Russ Trong has seen many changes in the computer industry in the nearly 15 years he has been in business.

Trong owns Personal Computer Service Inc., located at 314 Chestnut St. in Oneonta. He sells and services a variety of computers and computer accessories.

“When I first started in this business, not every household had a computer,” Trong said. “Those that did usually just had a desktop for the whole family to use. Now, it seems, every person in the family has their own laptop.”

Trong said he tries to make a perfect match between the computer and its owner. In addition, he offers a complete service package to ensure the customer will not be inconvenienced with computer problems.

“The key to my business, I think, is to be able to have the technical ability to service the computers and the ability to relate to the customer,” Trong said. “We fact-find. I never sell a computer just off the cuff. We want to find out what the customer is using the computer for so we can best meet that need.”

Trong said he services about 200 corporate computers from auto sales to dental offices. In addition, he sells accessories that are hard to find in many other stores.

Computers have become more affordable and there are many more choices. There are touch screens and large screen computers with a built-in monitor. Some computers are tables and personal computers in one. Most new computers are Wifi-driven and do not require hardwiring to get Internet service. They are lighter and faster. They can hold more memory and do multiple tasks simultaneously.

“Computers have changes a lot since 1999,” Trong said. “Back then people were comfortable turning on their computer, going for a cup of coffee and then checking back to see if it had booted up. Now people want to access their computer as soon as they turn it on.”

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