The Daily Star
---- — Countryside was
a bad choice
It came as no surprise to read about the intended closing of Countryside Nursing Home in Delhi. We personally experienced its lack of care and professionalism.
When my 90-year-old father broke his leg and needed rehabilitation, we were given Countryside as one of three choices by Otsego County Social Services. Believing it they would not give us a choice that would provide him poor care, we chose Countryside based on its location.
In two weeks, while there, he fell out of bed twice and was rushed to the hospital for dehydration. Three trips to the ER. The ER found untreated bed sores the third time. At this point we took him out of Countryside.
The first two times we paid to transfer him back to the nursing home as we were told by Countryside it was not responsible, although he was injured there and it chose to send him to the ER by ambulance. These two instances cost us over $300.
We decided to write the NYS Ombudsman. The answer was that if he was no longer a resident, it couldn’t precede. We were told to contact the NYS Health Department. It told us it couldn’t do anything as Countryside was recently cited for these same problems and have been given a period of time to bring the facility up to NYS standards.
If the state knew of problems at this facility, why was Countryside given to us as a choice? We were told by multiple employees that when the county owned it, it was a well-run facility. Otsego County: learn from this. This will be the future of Otsego Manor if it becomes privately owned.
Skip and Cindy Carpentier