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September 8, 2012

Looking Back: Getting on my soapbox about unethical business practices

There are many disappointments in a lifetime, and many are expected as years and the aging process goes on. Then, too, there are the unforeseen occurrences, as mentioned in one of my favorite scriptures at Ecclesiastes 9:11b. Of course there is always the addition of human imperfection. But, and I say a big BUT — when a situation occurs that is completely against moral code — I must speak out.

Please allow me to stand on my soapbox (as one of our appreciative readers suggested). You could call this a “rip-off” or any other descriptive “nasty” word but the fact is that this was the reality and, I hope, not happening to others.

We purchased, online, a rather expensive item. We did our homework and decided after much deliberation that the “major-major” company that we decided to buy from was every bit exemplary not only in presentation and information but guarantees and a good price. All was exactly what we wanted. No wonder the “major-major” company was at the top of the heap.

The product was ordered, the approximate delivery date set and our credit card accepted. Now the wait.

And now the wait ... now the wait ... and now more waiting? 

Too much time was going past and no word about our order. Previously with other purchases online, we were able to track merchandise coming from the source and we could ascertain the progress and arrival time. We can also check the activity of our charge account online, and this particular “major-major” company had already charged our account for this particular item. (A common practice ... so we learned.)

We contacted the company. “All is on go and the product will be delivered tomorrow.”

My husband innocently inquired where it was coming from. After a slight pause to research the computer: “The warehouse” was the reply and when asked where that was — another pause — and we were told it was about a six-hour drive in another state.

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