Delaware County officials have succeeded in luring a company specializing in call centers to set up shop in a factory building in the village of Hancock in a development expected to produce 400 new jobs within two years.
The company, Data Control Center, is a subsidiary of Qualfon, which provides business process outsourcing for major companies such as IBM and AT&T.
According to an announcement issued by Delaware County Economic Development Director Glenn Nealis, Data Control Group plans to make a $2.8 million investment to renovate and equip a portion of what is still known as the Becton Dickinson manufacturing building to set up a call center and back office operation.
Becton Dickinson left the region for Mexico in 2002, leaving some 700 local workers unemployed.
“This is really huge for our community,” said Hancock Town Supervisor Sam Rowe. “It’s really great that someone is willing to pick up the slack after Becton Dickinson left us for Mexico.”
Data Control Group was described by local officials as a U.S.-based back office and call center operation with locations in Deposit and Shelbyville, Ky. The arrangement calls for it to lease space from the Buffalo Dental Manufacturing Group, which now owns the former Becton Dickinson plant.
Nealis said a key development in attracting the company to Delaware County was the award of a $600,000 grant from the state Office of Community Renewal. That money, which comes out of the federal Community Development Block Grant program, will help the company pay a portion of the costs associated with purchasing and installing furniture, fixtures and equipment as well as working capital.
The incentive package was necessary in order to place Delaware County in a competitive position with other locations that were also trying to lure Data Control Group, officials said.
Also providing a booster shot to the project is the Chenango-Delaware-Otsego Workforce Board. Officials said it will help the company locate and train the workers it will require at its new location.