“We have a loyal customer base. People come back and we get to know them.”
Customer service has been a trademark of Brandow’s Feed and Seed since Scott and Tracy aquired the business.
“It’s funny, because a lot of times people are surprised when we load the feed for them,” Tracy Brandow said.
In addition to running two stores, the Brandows are active in the community. The stores host various seminars such as “chicken chats,” 4-H club animal care and horse-owner advice. They often support nonprofit fundraisers.
The original Brandow’s Feed and Seed was located on Market Street in Oneonta, on the site of the current Foothills Performing Arts and Civic Center. Scott Brandow’s grandfather ran an old-fashioned feed and seed store there that serviced the needs of area farmers. He later moved the store to its current Otego location.
While growing up, Scott worked in his grandfather’s store. After graduating from high school, he went to Herkimer County Community College. He then traveled around the Northeast working for various companies that dealt in animal feed.
Scott and Tracy meet while working for a feed and seed store in Concord, N.H.
“After college, I wanted to travel,” Scott said. “I wanted to have fun and see places. But Concord was too busy, too hectic. I started to miss home.”
About the time Tracy and Scott married, Scott’s grandfather wanted to retire, so they bought the family business.
“Now with my two kids, and my dad and grandfather both gone, I feel like it is up to me to keep the family business going,” Scott said. “Hannah and Jake (Scott and Tracy’s children) both said they want to work here when they grow up.”