The Daily Star, Oneonta, NY - otsego county news, delaware county news, oneonta news, oneonta sports

Opinion

August 28, 2013

Seward's promises don't jibe with reality

We received Senator Seward’s latest constituent mailing Aug. 20 bragging about “Lower Taxes ... Less Red Tape ... More Jobs” and “Family Tax Relief” and “Upgrading Our Infrastructure,” and I had to laugh.

The day before, we had received our monthly Verizon bill. We don’t have access to high-speed Internet from Time Warner, much less DSL or FIOS from Verizon. My bill for our Verizon Freedom Value Plus Guarantee (including $7.95 for long distance) had just gone up 82 cents. Not a lot, but enough to get my attention. 

I called Verizon to ask for an explanation and was told the New York state and local sales tax had gone up 5 cents, the Federal Universal Service Fee had gone up 3 cents, New York state and local tax surcharges had gone up another 1 cent (on top of the aforementioned 5-cent increase in sales taxes), the federal subscriber line charge had actually gone down 1 cent, but a new Verizon Long Distance Administrative Charge had been snuck in for the bulk of the increase at 74 cents (which I was already paying $7.95 for). 

When I continued to press for an explanation, I was told that “Verizon has to make a profit” and that the actual cost of providing my Freedom Value Plus service was $52.99 per month. Verizon has to make a profit and she told me that Verizon is losing $28 per month on me and everyone else on this plan. I assured the increasingly frustrated Verizon customer service representative, who was doing her best to try to make me understand Verizon’s plight, that I would get in touch with the state Department of Public Service, and I promptly filed an online complaint after disconnecting from that poor Verizon customer service representative.

Tom Pritchard

Milford

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