What have you learned from your work?
We have learned that, for 100 years, American manufacturers made great hardware! We also found that a lot of good people are tackling major restorations and want to do it right. We love hearing their stories.
What is the most challenging part of what you do?
The most challenging part of what we do is having to say “Sorry” to someone when we don’t have what they need. Then we recommend some of the other people we know in the same line of work.
What is the most enjoyable part of what you do?
Always, the most enjoyable part of what we do is finding a new stash of hardware! A close second is hearing from customers who love what they’ve bought.
How do you define success for your business?
For our business, success is repeat customers — when they come back because they are tackling a new part of their project and look to us for solutions.
What are some of the disadvantages as well as advantages of doing business in this area?
Disadvantage? When you have to spend most of your morning snow blowing the driveway so customers can come in! The advantage is we have a business we love in an area that is like no other, especially on a beautiful day.
What sets you apart from your competitors?
What sets us apart of competitors is our customer service and supplying of products that function as well as look great. There aren’t too many competitors to begin with, and we actually all keep in touch and pass customers on to each other.
What advice would you give to someone entering this line of work?
As with any business, you have to love it. In this business you have to know your stuff and develop a background in history of buildings, hardware and manufacturing as well as being versed in modern marketing.
For more information about Shop Talk, call The Daily Star at 432-1000, ext. 217, or email email@example.com.William J. Rigby Co. William and Janet Rigby 73 Elm St., Cooperstown www.wmjrigby.com